Privacy Policy
Last updated: 10 August 2026
This notice explains what personal data Heart Roofing Ltd collects through this website, why we collect it, how long we keep it and what rights you have over it. We are the data controller for that information.
Who we are and how to contact us
- Controller: Heart Roofing Ltd
- Email: info@heartroofingltd.co.uk
- Telephone: 023 9355 3347
What we collect
When you send an enquiry through a form on this site we collect:
- Your name (required)
- Your email address (required)
- Your telephone number (required)
- Your postcode (optional)
- The service you are asking about (optional)
- The message you write describing the work (required)
- Your confirmation that you have read this notice (required)
Alongside what you type, our system records the page you sent the enquiry from, the date and time, and your IP address. The IP address is recorded so we can rate limit and block automated spam submissions. We do not use it to identify you or to build a profile.
We do not ask for special category data, and we ask you not to include health, financial or other sensitive information in the message box.
Why we collect it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to your enquiry and preparing a quotation | Steps taken at your request before entering into a contract |
| Carrying out and administering work you instruct | Performance of a contract |
| Keeping a record of enquiries so we can trace a job later | Legitimate interests in running the business and answering queries about past work |
| Preventing spam and abuse of our forms | Legitimate interests in keeping our systems secure |
| Setting non-essential cookies such as analytics | Your consent, which you can withdraw at any time |
| Keeping records for tax and accounting | Legal obligation |
We do not use your details for marketing, we do not add you to a mailing list, and we do not sell or rent your data to anyone.
Who we share it with
Your enquiry is stored in the database of this website and emailed to us so we can reply. That means it passes through:
- Our website hosting provider, who stores the site and its database on our behalf
- Our email provider, who delivers the notification to our inbox
Each of these acts as a processor under our instructions. We may also disclose information where we are legally required to do so, for example to HMRC or in response to a lawful request from a public authority.
How long we keep it
Enquiries that do not lead to work are kept for 24 months and then deleted. Where we carry out work for you, we keep the records associated with that job for six years after the end of the financial year in which it was completed, which is the period required for tax purposes and for any claim arising from the work.
Cookies
This site sets no non-essential cookies until you choose to allow them. The banner shown on your first visit lets you accept all, reject all, or choose category by category. Our fonts are hosted on this site rather than loaded from a third party, so nothing contacts an outside service before you have made that choice. Full detail is in our Cookie Policy.
Where your data is held
Our website and email are hosted within the United Kingdom or the European Economic Area. If any provider we use transfers data outside those areas, that transfer is covered by an adequacy decision or by appropriate safeguards such as the International Data Transfer Agreement.
Your rights
Under UK GDPR you have the right to:
- Ask what personal data we hold about you and receive a copy of it
- Have inaccurate data corrected
- Ask us to erase your data where there is no continuing reason for us to hold it
- Ask us to restrict how we use it while a concern is resolved
- Object to processing we carry out on the basis of legitimate interests
- Receive data you gave us in a portable format
- Withdraw consent for cookies at any time, using the Cookie Settings link in the footer
To exercise any of these, email info@heartroofingltd.co.uk. We will respond within one month. There is no charge.
Complaints
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this notice
If we change how we handle personal data we will update this page and change the date at the top.